Terms of service
TERMS OF SERVICE
Last updated: September 23, 2026
Welcome to Avelune.
These Terms of Service, govern your access to and use of the Avelune website, online store, products, and related services.
By accessing our website, placing an order, or otherwise using our Services, you agree to these Terms, subject to any mandatory rights granted to you under applicable consumer protection laws.
Please read these Terms carefully before using our website or purchasing from Avelune.
1. About Avelune
Avelune is an online retail brand offering bags, accessories, and related products to customers internationally.
Brand: Avelune
Email: avelune@gmail.com
CNPJ: 37.600.513/0001-43
For questions regarding these Terms or an order, please contact us at avelune@gmail.com.
2. Eligibility and Use of Our Services
By using our Services or placing an order, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.
If you are under the age required to enter into contracts in your country, you may use our Services only with the involvement or authorization of a parent or legal guardian where required by law.
You agree not to use our website or Services for unlawful, fraudulent, abusive, or unauthorized purposes.
3. Product Information
We aim to present our products and their characteristics as accurately as reasonably possible.
Product descriptions may include information regarding materials, dimensions, colors, features, design, care, and other characteristics.
However, the appearance of colors may vary depending on your screen, device, lighting conditions, and display settings.
Minor variations that do not materially affect the characteristics or functionality of a product may occur where reasonably expected.
Nothing in this section limits your rights if a product is defective, materially different from its description, or otherwise does not conform to applicable consumer law.
4. Prices
Product prices are displayed on our website in the currency selected or made available for your market.
Prices may change from time to time.
The price applicable to your purchase will generally be the price displayed at checkout when you place your order, subject to the correction of obvious errors where permitted by applicable law.
Any applicable shipping costs, taxes, duties, or other charges that we are required to disclose will be communicated during the purchasing process where applicable.
We will not retroactively change the agreed product price after a valid order has been concluded, except where permitted or required by law.
5. Promotions and Discounts
Avelune may offer discounts, promotional campaigns, promotional codes, gifts with purchase, bundles, or other special offers.
Promotions may be subject to specific conditions, including eligibility requirements, duration, participating products, minimum purchase amounts, or availability.
Where specific promotional terms apply, they will be communicated with the applicable offer.
Promotions may not be combined unless expressly stated otherwise.
Nothing in a promotional offer limits mandatory consumer rights.
Where we advertise a price reduction to consumers in jurisdictions that regulate how reference prices must be presented, including the European Union, we will apply the relevant pricing and price-reduction requirements.
6. Orders
When you place an order, you are responsible for providing accurate and complete information, including your name, email address, billing information, shipping information, and any other information necessary to process and deliver your order.
After an order is placed, you may receive an electronic confirmation.
Where applicable law distinguishes between receipt of an order and acceptance of an order, the confirmation that we received your order does not necessarily mean that we have accepted it.
A contract for the purchase will be formed at the point determined by the checkout process and applicable law.
7. Order Acceptance and Cancellation
We reserve the right, where legally permitted, to refuse or cancel an order for legitimate reasons, including:
- suspected fraud or unauthorized transactions;
- incorrect or incomplete customer information;
- inability to authorize or process payment;
- product unavailability;
- duplicate orders resulting from a technical error;
- obvious pricing or website errors;
- suspected misuse of promotions; or
- circumstances in which fulfilling the order would violate applicable law.
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method, subject to applicable law.
We will not cancel an order arbitrarily where doing so would violate applicable consumer protection law.
8. Product Availability
Products are subject to availability.
Adding a product to your shopping cart does not necessarily reserve that product.
In rare circumstances, a product may become unavailable after an order has been placed.
If we cannot fulfil an order because a product is unavailable, we will contact you and provide an appropriate solution, which may include a refund where required.
9. Payments
Payment methods available to you will be displayed during checkout.
Payments may be processed through third-party payment providers.
By providing payment information, you represent that you are authorized to use the selected payment method.
You agree to provide current, complete, and accurate payment and billing information.
Avelune reserves the right to take reasonable measures to prevent fraudulent or unauthorized transactions.
10. Shipping and Delivery
Avelune offers shipping to eligible destinations displayed during checkout.
Shipping times shown on our website are estimates unless a specific delivery commitment is expressly provided or applicable law states otherwise.
Delivery times may be affected by destination, logistics providers, customs procedures, public holidays, weather, or other circumstances outside our reasonable control.
This does not limit any statutory rights you may have regarding delivery.
More detailed information regarding shipping, estimated delivery times, tracking, customs, and related matters may be provided in our Shipping Policy.
11. Customs, Duties and Import Taxes
International orders may be subject to customs procedures, import taxes, duties, or other governmental charges depending on the destination and the way in which the order is fulfilled.
Where such charges are not included in the purchase price, this will be handled and disclosed in accordance with applicable law.
Where Avelune is legally required to collect taxes or charges at checkout, those amounts may be added to the order.
We will not use this section to transfer costs or obligations to consumers where applicable law requires Avelune to bear or disclose them.
12. Returns, Refunds and Exchanges
Returns, refunds, exchanges, damaged products, and cancellations are governed by our Return & Refund Policy and applicable consumer protection law.
Avelune currently provides an eligible voluntary return period of 30 days from receipt, subject to the conditions described in that policy.
Consumers in the European Union and other jurisdictions may have additional statutory rights, including a right of withdrawal for qualifying distance purchases.
Nothing in these Terms restricts those mandatory rights.
13. European Union Right of Withdrawal
Where applicable, consumers in the European Union generally have a statutory right to withdraw from qualifying online purchases within 14 days of receiving the goods without providing a reason.
Avelune's voluntary return policy does not replace or restrict this statutory right.
Information about exercising the right of withdrawal, return procedures, and refunds is provided in our Return & Refund Policy.
14. Defective or Non-Conforming Products
If a product is defective, damaged, incorrect, or does not conform to the purchase contract, please contact:
Mandatory consumer guarantees continue to apply regardless of any voluntary warranty or return period offered by Avelune.
For consumers in the European Union, goods are subject to the applicable statutory guarantee of conformity, which generally provides a minimum two-year legal guarantee.
Depending on applicable law and circumstances, remedies may include repair, replacement, price reduction, or refund.
15. Intellectual Property
Unless otherwise indicated, the content made available through the Avelune website—including the Avelune name, branding, logos, graphics, photographs, videos, text, website design, and original creative materials—is owned by Avelune or used under appropriate authorization and may be protected by intellectual property laws.
You may use the website for personal and lawful shopping purposes.
You may not, without authorization and except where legally permitted:
- reproduce our protected content for commercial purposes;
- distribute or commercially exploit our original content;
- copy or imitate Avelune branding in a manner that infringes our rights;
- remove intellectual property notices;
- falsely represent an affiliation with Avelune.
Nothing in these Terms transfers ownership of Avelune's intellectual property to you.
16. Reviews and User Content
Where our website allows customers to submit reviews, photographs, comments, or other content, you are responsible for the content you submit.
You must not submit content that is unlawful, fraudulent, defamatory, infringing, abusive, misleading, or that violates another person's rights.
By voluntarily submitting content for publication, you grant Avelune a non-exclusive license to use, reproduce, display, and distribute that content for purposes related to operating and promoting Avelune, to the extent permitted by applicable law.
We will not knowingly present fabricated customer reviews as genuine reviews.
Where required by applicable law, promotional or incentivized reviews will be appropriately disclosed.
17. Prohibited Uses
You must not use our website or Services to:
- violate applicable law;
- commit or facilitate fraud;
- interfere with website security;
- introduce malicious software or harmful code;
- attempt unauthorized access to our systems;
- impersonate another person;
- infringe intellectual property or privacy rights;
- scrape or systematically extract website content in violation of applicable law;
- misuse promotions, discount codes, or payment systems.
We may restrict access where reasonably necessary to protect Avelune, our customers, our systems, or third parties.
18. Third-Party Services
Our website may use or provide access to services operated by third parties, including payment processors, logistics providers, analytics services, and other technology providers.
Third-party services may be subject to their own terms and privacy policies.
Avelune is not responsible for independent third-party services outside our reasonable control, except where applicable law makes us responsible for their actions or performance in connection with your purchase.
19. Privacy
Your use of our Services may involve the processing of personal information.
Information about how Avelune collects, uses, shares, stores, and protects personal information is provided in our Privacy Policy.
Where applicable, our use of cookies and similar technologies will also be subject to appropriate consent mechanisms and disclosures.
20. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted availability at all times.
We may temporarily suspend or restrict parts of the website for maintenance, security, technical updates, or other legitimate operational reasons.
Nothing in this provision affects obligations relating to orders that have already been concluded or mandatory consumer rights.
21. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.
Where permitted by law, we may correct such errors.
However, this provision does not allow Avelune to unilaterally deprive consumers of rights arising from an already concluded contract where applicable law does not permit it.
22. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
In particular, nothing in these Terms is intended to exclude or restrict liability for matters for which liability cannot lawfully be excluded or restricted, or to remove mandatory consumer remedies.
To the extent permitted by applicable law, Avelune will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
Any limitations in these Terms apply only to the extent permitted by the laws applicable to you.
23. Indemnification
To the extent permitted by applicable law, you may be responsible for losses reasonably incurred by Avelune as a direct result of your unlawful use of our Services or intentional violation of these Terms.
This provision does not apply in a manner that would unfairly restrict mandatory consumer rights.
24. Governing Law and Consumer Rights
These Terms do not deprive you of mandatory protections provided by the laws applicable to consumers in your country.
If you are a consumer in the European Union, mandatory consumer protection rules applicable in your country of residence remain applicable where required by law.
Nothing in these Terms requires an EU consumer to waive protections or jurisdictional rights that cannot legally be waived.
The governing law applicable to Avelune will also depend on the country in which the legal entity operating Avelune is established.
Avelune legal entity jurisdiction: [TO BE COMPLETED]
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, or legal obligations.
The latest version will be made available on our website with an updated revision date.
Changes will not retroactively remove contractual or statutory rights relating to purchases already completed where prohibited by applicable law.
26. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or limited only to the extent necessary to comply with applicable law.
27. Entire Agreement
These Terms, together with the policies expressly incorporated into them—including our Privacy Policy, Return & Refund Policy, and applicable Shipping Policy—form the terms governing your use of our Services and purchases from Avelune, subject to applicable mandatory law.
28. Contact Information
If you have questions about these Terms, an order, or your rights as a customer, please contact:
Avelune
Email: avelune@gmail.com