Shipping policy
SHIPPING POLICY
Last updated: September 23, 2026
At Avelune, we are committed to providing a reliable and transparent delivery experience for our customers worldwide.
This Shipping Policy explains our order processing times, estimated delivery times, tracking, international shipments, customs, delays, and how we handle lost or damaged packages.
Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country.
1. Order Processing
All Avelune orders are processed within up to 2 business days after the purchase is completed.
Business days generally exclude weekends and public holidays.
During processing, we may verify your order information, prepare your products for shipment, and arrange collection by the applicable logistics provider.
Once your order has been processed and dispatched, you may receive a shipping confirmation containing tracking information, where tracking is available.
The processing period is separate from the estimated delivery timeframe described below.
2. Delivery Time
After your order has been processed and dispatched, the estimated delivery timeframe is:
5–14 business days
This means that your order may take up to 2 business days to be processed, followed by an estimated 5–14 business days for delivery.
Business days generally exclude weekends and public holidays.
Delivery times may vary depending on the destination, local carrier operations, customs procedures, public holidays, weather conditions, or other circumstances affecting transportation.
Where applicable consumer law provides stronger delivery rights, those rights remain unaffected.
3. Shipping Destinations
Avelune serves customers internationally.
Available shipping destinations will be displayed during checkout.
Shipping availability may vary depending on the destination, local restrictions, logistics provider availability, or other operational circumstances.
If we are unable to ship an order to the destination provided, we will contact you and provide an appropriate solution, including a refund where applicable.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed before you complete your purchase.
Customers will not be charged undisclosed shipping fees by Avelune.
If a promotion provides free shipping, the applicable conditions will be displayed on our website or during checkout.
5. Tracking Your Order
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require time to register and update shipment information.
If you experience difficulty tracking your order, please contact:
Please include your order number so that we can assist you.
6. International Shipping
Because Avelune operates internationally, orders may travel through international logistics networks and may be transferred between different carriers before reaching their final destination.
International delivery times may be affected by customs procedures, local postal services, carrier operations, public holidays, and circumstances specific to the destination country.
Our estimated delivery timeframe after dispatch is 5–14 business days.
7. Customs, Duties and Taxes
International shipments may be subject to VAT, import duties, customs charges, or other governmental fees depending on the destination country and how the order is fulfilled.
Where such charges are included in the amount paid to Avelune, this will be reflected during the purchasing process.
Where additional charges may legally be payable upon import and cannot reasonably be calculated in advance, customers will be informed of the possibility of such charges where required by applicable law.
Avelune will comply with applicable requirements concerning the disclosure of taxes, duties, shipping costs, and other mandatory charges.
8. Delivery Delays
Although our estimated delivery timeframe after dispatch is 5–14 business days, circumstances affecting international transportation may occasionally result in delays.
If your order has not arrived within the estimated timeframe, please contact us at:
Please include your order number and, where available, your tracking information.
We will review the shipment and, where appropriate, work with the relevant logistics provider to determine its status and provide an appropriate solution.
For consumers protected by European Union consumer law, where goods are not delivered within the agreed delivery period, applicable statutory rights remain available.
Depending on the circumstances, this may include providing the trader with an additional reasonable period for delivery and, if delivery still does not occur, terminating the contract and receiving reimbursement.
Nothing in this Shipping Policy limits those mandatory rights.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your:
- full name;
- street address;
- apartment or unit number, where applicable;
- city;
- state or region;
- postal code;
- country; and
- other information requested during checkout.
If you notice an error after placing your order, please contact us as soon as possible at avelune@gmail.com.
We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once the order has been processed or dispatched.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, please contact us so that we can determine the available options.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.
10. Lost Packages
If tracking indicates that your order has not been delivered or you reasonably believe your package has been lost during transit, please contact:
Please include your order number and any relevant tracking information.
We will investigate the shipment with the relevant logistics provider and provide an appropriate solution in accordance with applicable law.
Where Avelune selected or contracted the carrier, Avelune remains responsible for the goods during transportation until the risk legally passes to the customer.
Customers will not be required to resolve a lost shipment directly with a carrier where applicable consumer law places that responsibility on Avelune.
11. Packages Marked as Delivered
If your tracking information indicates that a package was delivered but you have not received it, please:
- Check the delivery location and surrounding area.
- Check with household members, building reception, or other persons authorized to receive the package.
- Review any delivery information provided by the carrier.
- Contact us at avelune@gmail.com if you are still unable to locate the package.
We will review the situation and, where appropriate, work with the carrier to investigate the delivery.
Any mandatory consumer rights relating to delivery remain unaffected.
12. Damaged Packages or Products
If your order arrives damaged, please contact us as soon as reasonably possible at:
Where reasonably necessary, please provide:
- your order number;
- a description of the issue; and
- photographs or videos showing the damage.
We will assess the issue and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer law.
Where applicable law makes Avelune responsible for damage occurring during transportation, those rights will not be restricted by this policy.
13. Multiple Packages
Depending on the products ordered and the logistics arrangements used to fulfil your purchase, an order may occasionally be delivered in more than one package.
Where this occurs, packages may arrive separately and may have different tracking information.
If you believe part of your order is missing, please contact avelune@gmail.com with your order number.
14. European Union Customers
For customers protected by European Union consumer law, this Shipping Policy does not limit any mandatory rights regarding delivery.
Where a specific delivery period has been agreed, Avelune will handle the order in accordance with that commitment and applicable law.
For Avelune orders, our stated processing and delivery estimates are:
Processing: up to 2 business days after purchase
Estimated delivery after dispatch: 5–14 business days
Where no different delivery time has been agreed, EU consumer law generally requires goods to be delivered without undue delay and no later than 30 days after conclusion of the contract.
If delivery does not occur within the agreed period, consumers may have the right to provide the seller with an additional reasonable period for delivery and, if the goods still are not delivered, terminate the contract and receive reimbursement.
In circumstances where delivery by a particular date was essential and this was appropriately communicated before the contract was concluded, additional rights may apply.
Nothing in this policy is intended to exclude, restrict, or replace those mandatory rights.
15. Returns and Refunds
Shipping-related returns and refunds are governed by our Return & Refund Policy.
Please review that policy for information regarding:
- our 30-day return period;
- the EU statutory right of withdrawal;
- defective, incorrect, or damaged products;
- return shipping;
- refunds; and
- exchanges.
Mandatory consumer rights remain applicable regardless of the terms of our voluntary return policy.
16. Order Cancellations and Address Changes
If you need to cancel an order or change your shipping information, please contact us as soon as possible at:
Because orders are processed within up to 2 business days, we cannot guarantee that an order can be modified or cancelled once processing or shipment has begun.
If the order has already been dispatched, applicable return or withdrawal rights may still be available under our Return & Refund Policy and applicable law.
17. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our logistics operations, shipping providers, available destinations, or legal requirements.
The latest version will display its revision date at the beginning of this policy.
Changes will not retroactively remove rights associated with orders already concluded where prohibited by applicable law.
18. Contact Us
If you have questions regarding shipping, tracking, delivery, delays, or your order, please contact:
Avelune
Email: avelune@gmail.com